PETIVORE - SHIPPING AND RETURN POLICY

Shipping policy

All orders are processed within 10 to 25 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

International Shipping

We offer international shipping WORLDWIDE ^ ^

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PETIVORE] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

RETURN POLICY

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions:

Discounted items are final and cannot be returned or exchanged.
Returned items must have tags still on and be returned in original product packaging.
Returned items must have no visible signs of \ use.
To initiate a return, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

Reply to your order confirmation email to request which products you would like to return.
Print the prepaid return shipping label that you will receive by email.
Send all items back to us using the label provided.